Our policies
What to expect before you book, written plainly.
Booking and deposits
Book online or call. Color services start with a consultation, and longer services hold the time with a deposit that goes toward the service. We confirm by text or email.
Cancelling and running late
Please give 48 hours' notice to move or cancel. Color days are long and the time is set aside for you. If you are running late, call us and we will see what we can do.
If you miss an appointment
If you miss an appointment without notice, the deposit stays with the salon, and we may ask for a deposit to book your next visit.
Children and companions
Color services are for adults. Please arrange care for children during long appointments; a quiet visitor is welcome to wait with you.
Patch tests and allergies
We ask about past reactions at your consultation, and we can do a patch test at least 48 hours before your service. Reactions can happen with any color, so tell your colorist right away if anything itches or burns.
Redos and refunds
Results vary with your hair and its history. If you are not happy with your color, tell us within 14 days and your colorist will look at it with you and say what can be adjusted and whether there is a charge.
Tipping
Tipping is welcome and never expected. You can tip your colorist and the assistant at checkout or in cash.
Start with a consultation
Tell us what you want and what your hair has been through, and we will build the plan.